1. THE PROBLEM

1. THE SOLUTION

Project management comes to mind when I imagine migrating a website and it's content from old to new. Successful planning and pre-planning. Define project scopes and manage the development of the customer experiences (CX) on customer touch points across websites. Collaborate with all cross-functional teams as well as outside agencies or departments to obtain, clarify, and define requirements for web projects.
Performance measurement is very important to business stakeholders and user communities. Effective relationships can create excellent communication and collaboration skills, with the ability to build effective relationships with stakeholders across organizational levels. Additionally, I enjoy the challenge of an ambiguous situation and can prove success in running global websites both public facing and internal facing.

Key Responsibilities:

● Sharepoint: Develop, maintain, and support SharePoint sites, libraries, and lists.

● Wireframing: Visio designed wire-framing showcasing Sharepoint Online branded intranet site and sub-site designs
● Collaboration: Collaborate with end-users to gather business requirements and translate them into technical solutions.
● Pre-launch prep: Documenting and planning continuously while site have been created
● Pre-launch testing: After site creation, test functionalities, troubleshoot, etc.
● Launch day actions: Communications plan(s) to user communities
● Post-launch testing: Test on a non-development server functionalities and content are up-to-date.
● Debugging: Perform troubleshooting and debugging of SharePoint-related issues.
● Documentation: Maintain system documentation and develop user guides as necessary.
● Performance: Identified and repaired issues, with thorough analyses of user behavior and website performance using analytics tools (e.g., Google Analytics, SiteImprove), Google Search Console, Google Indexing
● Testing: Participate in testing and quality assurance processes for new SharePoint solutions.
● Support: Provide support for SharePoint administration, including permissions management and site configuration.
● Training: Reviewing performance and last minute changes: Users need time with new look and feel and acclimate themselves with the new taxonomy, answer questions and train users

3. THE RESULT

Performance measurement is very important to business stakeholders and user communities

I enjoyed the challenges that WAPA had of an ambiguous situation and can prove success in running global websites both public facing and internal facing.

Results:

• Project leadership: Facilitate project stakeholders to define objectives and scope of new projects.
• Ticketing: Triage, track, and assign incoming requests from various sources with queues and strengthening SLA relationships
• Governance: Work with project team members and project stakeholders on technical details to ensure the solution addresses the objectives, is supported by stakeholders, and aligns with web content strategy and appropriate policies/governance.
• Project Planning: Created and maintained project plan and schedule, working with the project team to identify tasks, estimates, and sequencing. Summarize the project plan to convey major milestones and solution delivery to stakeholders. For IT projects, establish and manage the project budget including monthly cost reporting.
• Scheduling: Maintain the project schedule to ensure progress and for use in external communication.
• Engagement: Work with stakeholders and users across the agency to ensure they are engaged, and their needs are addressed by the project.
• Lifecycle: Ensure proper execution of requirements gathering, design, development, quality assurance, and other tasks in the project lifecycle.
• Risks: Identify project risks and develop risk mitigation strategies.
• Meetings: Coordinate, lead, and document project team meetings.
• Documentation: Coordinate and/or create project documentation. Including deliverables for governance reviews as part of Enterprise Performance Life Cycle.
• Training: Provide oversight and guidance to requests and support needs from agency users and stakeholders. Ensure appropriate use of solutions by users; this includes content strategy, content templates, template package, CMS/Sharepoint. Work with other teams to identify and address training needs or future enhancements.
• Analysis: Conduct operational analysis and generate reports on system usage, metrics, user support, customer satisfaction, etc. Includes analyzing data from content management solutions.
• Improvements: Research and report on relevant government/industry trends and best practices to identify opportunities for new or improved web/digital solutions.